A configurational approach to servitization: review and research directions

Kohtamäki M, Henneberg SC, Martinez V, Kimita K & Gebauer H
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Kohtamäki, M., Henneberg, S. C., Martinez, V., Kimita, K., & Gebauer, H. (2019). A configurational approach to servitization: review and research directions. Service Science, 11(3), 213-240. https://doi.org/10.1287/serv.2019.0245