A capability perspective on service business development in small and medium-sized suppliers

Gebauer H, Paiola M & Edvardsson B
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Gebauer, H., Paiola, M., & Edvardsson, B. (2012). A capability perspective on service business development in small and medium-sized suppliers. Scandinavian Journal of Management, 28(4), 321-339. https://doi.org/10.1016/j.scaman.2012.07.001