Capabilities for providing socially beneficial services to consumers in low-income markets

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Gebauer, H., Haldimann, M., & Saul, C. J. (2018). Capabilities for providing socially beneficial services to consumers in low-income markets. Journal of Service Management Research: SMR, 2(1), 16-27. https://doi.org/10.15358/2511-8676-2018-1-16