Value co-creation as a determinant of success in public transport services. A study of the Swiss Federal Railway operator (SBB)

Gebauer H, Johnson M & Enquist B
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Gebauer, H., Johnson, M., & Enquist, B. (2010). Value co-creation as a determinant of success in public transport services. A study of the Swiss Federal Railway operator (SBB). Managing Service Quality, 20(6), 511-530. https://doi.org/10.1108/09604521011092866