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Gebauer, H., Gustafsson, A., & Witell, L. (2011). Competitive advantage through service differentiation by manufacturing companies. Journal of Business Research, 64(12), 1270-1280. https://doi.org/10.1016/j.jbusres.2011.01.015
https://www.dora.lib4ri.ch/eawag/islandora/object/eawag:6735
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