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Worch, H., Truffer, B., Kabinga, M., Eberhard, A., & Markard, J. (2013). A capability perspective on performance deficiencies in utility firms. Utilities Policy, 25, 1-9. https://doi.org/10.1016/j.jup.2012.12.001
https://www.dora.lib4ri.ch/eawag/islandora/object/eawag:8853
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