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Gebauer, H., Johnson, M., & Enquist, B. (2010). Value co-creation as a determinant of success in public transport services. A study of the Swiss Federal Railway operator (SBB). Managing Service Quality, 20(6), 511-530. https://doi.org/10.1108/09604521011092866
https://www.dora.lib4ri.ch/eawag/islandora/object/eawag:6514
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[span] The accepted version of many journal articles or conference papers (with an ISSN) can be made Open Access in DORA (via the 'Green Way' of Open Access). [/span][br] [span style='position:relative; top:0.5em;'] There may be different versions of a paper. The accepted version wanted is the version of an article accepted for publication including any modifications made during the peer-review process, but without the publisher's formatting. Please [b]do not send pre-prints (version before peer-review) or proof copies (with layout of the publisher).[/b] [/span][br] [span style='position:relative; top:1.0em;'] Once we have received the accepted version of your paper (as PDF or Word file), we will check the publisher's policy for self-archiving, add a citation for the final published version on the document and upload it in DORA. [/span][br][br]
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