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Gebauer, H., Paiola, M., & Edvardsson, B. (2012). A capability perspective on service business development in small and medium-sized suppliers. Scandinavian Journal of Management, 28(4), 321-339. https://doi.org/10.1016/j.scaman.2012.07.001
https://www.dora.lib4ri.ch/eawag/islandora/object/eawag:7055
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