We consider QCD radiative corrections to the production of a heavy-quark pair in hadronic collisions. We present the computation of the soft-parton contributions at low transverse momentum of the heavy-quark pair up to second order in the QCD coupling α _S. These results complete the evaluation at the next-to-next-to-leading order (NNLO) of the transverse-momentum resummation formula for this process. Moreover, they give all the ingredients that are needed for the NNLO implementation of the q_T subtraction formalism for heavy-quark production. We discuss the details of the computation and we provide a code that can be used to obtain the relevant results in numerical form.