The study examines the existence of context and question order effects on satisfaction in relation to crowding. It is hypothesized that with the introduction of crowding and encounter questions between two general satisfaction measures, the second measure will be significantly lower than the first measure. Samples were taken on 35 randomly chosen days, deriving 2402 usable questionnaires. The following results were obtained. The level of satisfaction as assessed using the second measure was significantly lower than that using the first measure. Some 60 % of respondents did not express different levels of satisfaction in the two measures, while 7 % expressed increased satisfaction on the second measure, and 33 % expressed decreased satisfaction. The education level of those whose answers regarding satisfaction remained unchanged was significantly higher than that of the subjects whose answers changed. Furthermore, a high degree of crowding may influence the second satisfaction measure and thus reduced satisfaction levels. Two conclusions were drawn. First, both context and question order effects exist. Second, a weak correlation is identified between crowding and satisfaction. Implications and recommendations for practice and future research are mentioned and discussed.